Refund policy

At Vixxoria, customer satisfaction is important to us. We want you to feel confident when shopping for camping tents and outdoor essentials. This Return and Refund Policy explains how returns and refunds work when you purchase from Vixxoria.

1. Return Period

Vixxoria offers a 14-business-day return period. If you wish to return an eligible item, please contact our customer support team within 14 business days of receiving your order.

Returns are subject to this policy and applicable consumer protection laws.

2. Return Eligibility

To help us process your return, please ensure that:

  • You contact Vixxoria before sending an item back.

  • The item is in an acceptable condition for return under our policy and applicable law.

  • You provide your order number and details about the reason for the return.

  • You follow the return instructions provided by our support team.

If your camping tent arrives damaged, defective, or different from what you ordered, please contact us promptly so we can help resolve the issue.

3. Free Returns

Vixxoria offers free returns for eligible orders under this policy. Please contact our support team before returning an item to receive the appropriate return instructions.

Do not send a return to our business address unless our team has confirmed that it is the correct return destination.

4. How to Request a Return

To request a return from Vixxoria, follow these steps:

  1. Email our support team at rismloy@gmail.com.

  2. Include your order number and the item you wish to return.

  3. Explain the reason for your return and describe any damage or issue, if applicable.

  4. Follow the return instructions provided by our team.

  5. Once the returned item is received, it will be reviewed according to our policy and applicable law.

Our team will guide you through the process and provide assistance where needed.

5. Refund Policy

After your returned item has been received and your refund is approved, Vixxoria will process the refund within up to 3 days.

The time required for the refund to reach you may depend on the refund method and the applicable processing arrangements.

Because Vixxoria accepts Cash on Delivery (COD) only, please contact our support team for instructions on the available refund method for your order.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect camping tent from Vixxoria, please contact us as soon as possible.

Include your order number and a description of the issue. Photos may also help us understand the problem and determine the appropriate resolution.

We will review your request and work with you toward a suitable solution in accordance with our policy and applicable law.

7. Order Cancellations

If you want to cancel an order, contact Vixxoria as soon as possible.

Cancellation requests depend on the order's processing and shipping status. If your order has already been dispatched, it may no longer be possible to cancel it, and our return process may apply.

Nothing in this policy limits any cancellation or other rights you may have under applicable law.

8. Contact Us About Returns and Refunds

If you have questions about a return, refund, or order, please contact Vixxoria using the details below.

Trade Name: Vixxoria

Phone Number: +1 989-442-4101

Email Address: rismloy@gmail.com

Business Address: 34980 N Dickenson Rd, Coleman, MI 48618, United States

Please include your order number when contacting us so we can assist you more efficiently.

9. Changes to This Policy

Vixxoria may update this Return and Refund Policy when necessary. Updates will be posted on this page and will apply as permitted by applicable law.

Thank you for choosing Vixxoria for your camping and outdoor needs. We appreciate your trust and look forward to helping you enjoy your next adventure.

Vixxoria — Get Outside. Explore More. Make Memories.